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OUR EMAIL
info@thevocaliq.com
ADDRESS
5851 Legacy Circle, 6th Floor, Plano, Texas, 75024
PHONE
(430) 226-6699
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It’s all about the humans behind a brand and those experiencing it, br we’re right there. In the middle performance quick.
FAQs
What exactly is VocalIQ's service?
VocalIQ provides AI-based Agents, your advanced representatives for your sales contact center. They handle and qualify your sales calls efficiently and quickly. They can qualify calls within 40 seconds, achieve up to 99% accuracy, and are 500% more cost-effective than traditional staff. Additionally, you can monitor their activities and essential statistics on a user-friendly, real-time dashboard.
How does call qualification work with Agents?
Our Agents answer incoming calls on your behalf. They engage with your callers to determine whether it's a potential sales opportunity. If it’s not a sales call, the Agents politely end the call. If it is a sales call, they transfer the call to your sales experts to close the deal, all within 40 seconds and with up to 99% accuracy.
How is your solution different from other call qualification services?
Unlike traditional IVR systems, our Agents actively engage with callers to truly understand their intent. They efficiently filter out non-sales calls while ensuring potential sales are identified. Callers appreciate interacting with our Agents, feeling genuinely heard, and this process is completed within 40 seconds with up to 99% accuracy.
How easy is it to integrate your solution with our existing systems?
Integrating our solution is straightforward. Designed to be compatible with all contact center systems, it seamlessly fits into your existing infrastructure. Our technical team will support you throughout the process, ensuring a smooth and hassle-free transition.
How secure is your platform?
Our platform employs industry-leading security protocols. We utilize advanced encryption techniques, including AES-256 bit encryption and TLS protocols, to protect data in transit and at rest. With multi-factor authentication and strict access control measures, we prevent unauthorized access. Regular vulnerability assessments and penetration tests further strengthen our defenses. Our dedicated incident response team and adherence to top-tier cloud security frameworks ensure the utmost protection of your data.
How much does it cost?
Our basic inbound call qualification service is available for just $100 per month (40 hours per week). For more details, visit the pricing section on our homepage.
Do you offer any free trials or demos?
Yes, we offer a 7-day free trial/demo, allowing potential clients to experience the benefits of our solution firsthand.
What kind of support do you offer post-integration?
Post-integration, we provide comprehensive, round-the-clock support. Our dedicated team is always available to address any concerns, ensuring uninterrupted service and consistent performance.
How do we handle updates and upgrades?
We have streamlined the update process to be seamless and intuitive. Leveraging the dynamic capabilities of cloud infrastructure, updates and upgrades are deployed in real-time without manual intervention or service interruptions, ensuring you always have the latest features and enhanced security measures.
How does your solution improve our sales process?
Typically, only about 20% of calls from affiliates result in sales, leading to higher costs due to lengthy non-sales calls. Our Agents handle all incoming calls, quickly identifying within 40 seconds whether it's a sales call or not. This reduces overpayments to affiliates and decreases your team's workload by over 70%, allowing your top agents to focus solely on closing deals.
Can we track the performance of Agents?
Absolutely! Our dashboard provides detailed analytics on call screening performance, insights gathered, and its impact on sales efficiency.
Do you store our call data?
We prioritize customer data privacy. Data is retained only for the necessary duration to process and deliver vital analytics to your dashboard. While call recordings may be used for model enhancement, identifiable data such as caller identities and contact details are rigorously protected and never misused